Refund Policy
We aim to provide a clear and fair refund process for all bookings.
1. Booking Confirmation
A booking is confirmed once payment or deposit is received. By confirming a booking, you agree to the refund terms outlined below.
2. Cancellation by Customer
If you cancel your booking:
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More than 30 days before the service date: Full refund or partial deduction may apply depending on service arrangements
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14–30 days before the service date: Partial refund may be provided
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Less than 14 days before the service date: No refund may be issued
Specific refund terms may vary depending on the yacht, season, or service provider.
3. Cancellation by Us
If we cancel your booking due to operational reasons, you will be offered:
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A full refund, or
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An alternative date or service
4. Weather & Force Majeure
In case of unsafe weather conditions or events beyond our control (force majeure):
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The booking may be rescheduled, or
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A partial or full refund may be offered depending on the situation
5. No-Show Policy
Failure to arrive on time or attend the service without prior notice may result in no refund.
6. Third-Party Services
Some bookings may involve third-party providers. Refunds for such services may be subject to their individual policies.
7. Processing Time
Approved refunds will be processed within a reasonable timeframe, depending on the payment method used.
8. Changes to This Policy
We may update this Refund Policy at any time. Updates will be published on this page.
9. Contact
For any refund-related questions, please contact us through our website.
Last updated: 03.04.2026
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